Effective Date: November 16, 2024
At Flicker Bloom, we want you to love your purchase! If you are not completely satisfied with your handbag, we offer hassle-free returns and refunds to ensure your shopping experience is smooth and worry-free. Please review our policy below for detailed information.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition with tags attached.
- The return request must be initiated within 14 days of receiving your order.
- The item must be returned in its original packaging.
Items that are damaged, altered, or not in their original condition may not qualify for a refund or exchange.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Clearance or sale items (marked as final sale).
- Gift cards.
- Items that were customized or personalized.
3. Return Process
Follow these steps to initiate a return:
- Contact Us: Email us at contact@flickerbloom.com with your order number, a brief explanation for the return, and photos (if applicable).
- Receive Authorization: Once your return request is approved, we will provide you with a return authorization and shipping instructions.
- Ship the Item: Pack the item securely and send it back using a trackable shipping method. The return shipping cost is the responsibility of the customer unless the item is defective or incorrect.
We recommend keeping your shipping receipt until your return is processed.
4. Refunds
Refunds will be issued to your original payment method within 5–7 business days of receiving the returned item. You will receive an email notification once your refund is processed.
Please note:
- Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
- Refund processing times may vary depending on your bank or payment provider.
5. Exchanges
If you would like to exchange an item for a different size, color, or style, follow the same process as outlined for returns. Once we receive your return, we will process the exchange based on availability. If the desired item is unavailable, a refund will be issued.
6. Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us at contact@flickerbloom.com within 48 hours of delivery. Provide photos and a description of the issue. We will arrange for a replacement or issue a full refund, including return shipping costs, where applicable.
7. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe:
- Check your bank account or payment method for pending transactions.
- Contact your bank or payment provider, as processing times may vary.
- If you still need assistance, email us at contact@flickerbloom.com, and we will help resolve the issue.
8. Questions?
If you have any questions about our Returns and Refunds Policy, please reach out to us at:
Email: contact@flickerbloom.com
We are here to ensure your satisfaction and appreciate your trust in Flicker Bloom.